Faq's
ORDERS & SHIPPING
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a confirmation email with your tracking information.
Please allow 1–3 business days for tracking updates to appear after dispatch.
HOW LONG DOES SHIPPING TAKE?
Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
Estimated Delivery Times
- United States: 7–11 business days
- Canada: 8–12 business days
- International: 10–14 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or weather conditions.
DO YOU SHIP INTERNATIONALLY?
Yes — we currently ship to multiple countries worldwide.
Shipping availability and delivery times may vary depending on your location.
HOW MUCH IS SHIPPING?
Shipping costs are calculated at checkout based on your location and selected shipping method.
All shipping charges are clearly displayed before payment.
DO YOU OFFER EXPEDITED SHIPPING?
Expedited shipping options may be available at checkout depending on your location.
If available, you’ll be able to select a faster delivery option during checkout.
I ENTERED THE WRONG SHIPPING ADDRESS
Please contact us immediately at:
Address changes can only be made before the order has been processed.
MY ORDER SHOWS AS DELIVERED, BUT I DID NOT RECEIVE IT
Please check around your delivery area, mailbox, neighbors, or building reception first.
If you still cannot locate your package, we recommend contacting the shipping carrier directly. You may also contact our support team for assistance.
I DID NOT RECEIVE AN ORDER CONFIRMATION
Please check your spam or junk folder first.
If you still cannot locate the confirmation email, contact our support team and we’ll gladly assist you.
RETURNS & REFUNDS
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery for eligible items that are:
- Unworn and unused
- In original condition
- With tags attached (if applicable)
- In original packaging
All returns must be approved before being sent back.
HOW DO I START A RETURN?
Please contact us at:
Include your order number and the item(s) you would like to return.
Once approved, we will provide return instructions.
HOW LONG DO REFUNDS TAKE?
Refunds are processed within up to 10 business days after the returned item has been inspected.
Please note that banks or payment providers may require additional processing time before the refund appears in your account.
WHAT IF MY ITEM DOESN’T FIT?
You may request a return in accordance with our Return Policy.
Please ensure the item meets all return eligibility requirements before submitting your request.
PRODUCTS
HOW DO I FIND THE RIGHT SIZE?
All clothing follows standard U.S. sizing.
We recommend reviewing the size chart available on each product page before placing your order.
HOW CAN I RECEIVE RESTOCK NOTIFICATIONS?
For out-of-stock items, simply enter your email address on the product page to receive a restock notification when the item becomes available again.
DO YOU OFFER GIFT CARDS?
Yes — digital gift cards may be available and are delivered by email with redemption instructions.
DO YOUR PRODUCTS INCLUDE A WARRANTY?
If you receive a defective or damaged item, please contact our support team and we’ll review your request as quickly as possible.
Warranty coverage may vary depending on the product.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
Payment method availability may vary depending on your location.
All payments are processed securely.
HOW DO I USE A GIFT CARD OR DISCOUNT CODE?
Enter your code during checkout and select Apply.
Your order total will update automatically before payment is completed.
CUSTOMER SUPPORT
HOW CAN I CONTACT SUPPORT?
support@andersonmiles.com
+1 (307) 620-8139
WHAT IS YOUR RESPONSE TIME?
Our support team typically responds within 24–48 business hours.