Customer Care Policy
Last Updated: February 13, 2026
At Anderson Miles, we take customer concerns seriously and are committed to reviewing all complaints fairly and professionally.
This policy explains how you can submit a complaint regarding our products, services, or customer support experience.
WHAT IS A COMPLAINT?
A complaint is any expression of dissatisfaction related to:
- A product or order
- Our services or customer support
- A previous interaction or resolution
where a response or solution is expected.
HOW TO SUBMIT A COMPLAINT
You may submit a complaint by contacting us at:
Email: support@andersonmiles.com
To help us review your request as efficiently as possible, please include:
- Your full name
- Your order number (if applicable)
- A description of the issue
- Photos or supporting information (if applicable)
- Your preferred resolution (if applicable)
NEED HELP SUBMITTING A COMPLAINT?
If needed, you may authorize another person — such as a family member or representative — to contact us on your behalf.
For privacy and security purposes, we may request verification before discussing account-specific details.
HOW WE REVIEW COMPLAINTS
Acknowledgment
We aim to acknowledge complaints within 24–48 business hours.
Review Process
If the issue cannot be resolved immediately, we will carefully review the matter and may request additional information when necessary.
Resolution
We aim to resolve complaints within up to 30 days depending on the complexity of the matter.
If additional time is required, we will provide an update regarding the status of your complaint.
If a complaint cannot be approved, we will explain the outcome and the reason for the decision.
REQUESTING AN UPDATE
You may request an update regarding your complaint at any time by contacting our support team.
POSSIBLE RESOLUTIONS
Depending on the situation, resolutions may include:
- Explanation or clarification
- Replacement item (if applicable)
- Refund (subject to our Returns & Refund Policy)
- Store credit (where applicable)
All complaints are reviewed individually on a case-by-case basis.
CONTACT INFORMATION
For all complaints and inquiries, please contact: